Veitchia montgomeryana
This palm has recently had its name changed from Veitchia montgomeryana to V. arecina. Veitchias are named after the famous English nursery that sent plant hunters around the world in Victorian times. This palm is native to Fiji, Tonga and Vanuatu. It is a tall, slender palm, up to 30m high that needs plenty of warmth to thrive, higher than USDA10a. It has leaves up to 3m long with a silvery white crownshaft about 1m long that gives it a clean, attractive appearance. Both male and female flowers are produced on the flowers clusters and these develop into fruits about 3cm long. Because it is a slender, elegant plant it is widely cultivated in warm climates.
The Biking Gardener 
We have a particularly large Trachycarpus fortunei growing here in our garden. It is about the only palm we can get away with in our climate, and even that looks decidedly grumpy with snow in its crown!
Sorry to hear that your trachycarpus is a bit the worse for wear! I am always convinced that it is completely hardy and mine has never flinched at the cold. I was lucky to be able to get one that was unwanted in a garden and I had to dig it up and move it even though it was about 6ft high. It had a quiet year or so as it recovered but it has now grown about another 2ft of trunk in ten years. My only regret is that there were two together but I can’t really complain at that. I hope yours cheers up soon